Not treated well

My daughter wanted to open a savings account at the Mall of the South branch and Sunday last. We could not even enter the branch until all documentation was checked. This resulted in a queue with people wanting to get in. As my daughter lives with us we had to provide proof of residence. My wife's ID was refused as it was only a certified copy, though ABSA and FNB accepts it. Needless to say Capitec will not see us again. To think that you are blocked outside the bank where documentation is checked but other banks let you in - does this idea come from Customs at the Airport as it sucks. ABSA and FNB gets my vote and we will keep our accounts there.