1 reviews | Active since Dec 2016

16 Dec 2016, 06:16

Not the Future of Banking

<p>Capitec Bank has disappointed. I went to branch to inform them that my pay date of salary on their system is 26th of each month, my employer has informed us that our contracts state that 28th is pay day, so I have to make arrangements in regards with this. I wanted to move it to the 29th to allow for payment to clear. The response: Well, we can't take your word for it! You need to provide evidence. I will need 3 months of payslips to prove the pay date is on the 28th. So I want to inform & make arrangements on MY account but you won't take MY word for it. It is 3 days! And to top it all. I get asked if I am receiving a bonus. I don't know what the relevance is or what business it is of the bank. None of my colleagues that had to do the same had any issues with their banks, I am the only one at Capitec. This will be changing very soon! Capitec is nothing more than a glorified cash loan business!!!</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply19 Dec 2016, 07:55
Official

I acknowledge your posting, and have referred it to David Morris for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank