NOT THE BEST WAY TO BANK

<p>WENT TO REGISTER FOR ONLINE PAYMENTS ON 26.10.2016 AT THE SILVERWATER CROSSING BRANCH IN SILVERTON.</p> <p>DUMISANI ASSISTED ME AND TOLD ME I WILL HAVE AN AUTH CODE IN 24HRS.</p> <p>ON THE 28TH I CONTACTED CAPITEC FOR ASSISTANCE.</p> <p> </p> <p>Spoke to an individual that confirmed that the code was not sent, told me that there is nothing they can do.</p> <p>I then asked to speak to his superior, he put me through to Ntsoaki Kiramboya, Ref: ********** 2 whom was not able to assist me either, and rather told me that this was a mastercard issue and not a capitec issue.</p> <p> </p> <p>I then asked her to give me the contact details, ***where i spoke to PAM ref ********** 71051 who confirmed that mastercard was not at fault, and was unable to assist me with the query as she does not have access to the Capitec system and transferred me back to Capitec, where i spoke to Sizane Nomabunga REf ********** 7 who said that she could not assist me but she can confirm with PAM on the line that Capitec is responsible for the code.....but she would ask Ntsoaki to get back to me.</p> <p> </p> <p>Eventough i was already frustraded, i took her word for it and waited, 2.5 hours went by and Ntsoaki didnt get back to me, i called and asked to speak to her (Ntsoaki) who confimed that she has been on lunch and just got back, Sizani never told her i called.</p> <p> </p> <p>I then asked her to speak to Sizani, and find out what is the issue.</p> <p>She called her, and then told me that they would have to escalate the issue to IT, as this is now an IT issue, i asked her to keep me on the line, send them an email and ask them to check it.</p> <p> </p> <p>She put me on hold, and 9 min later the call was disconnected, and she never called back.</p> <p> </p> <p>I called this morning, came through to GalaLetsang Keller who tried to transfer me to the JHB office more than once, and could not get hold of Ntsoaki, on any of the numbers given to her by her team leader Kholi Jacob.</p> <p> </p> <p>I asked for Ntsoaki's managers details who is Victor Mothapo that was given to me and i am about to type an email.</p> <p> </p> <p>As yet, i havent recieved any correspondence from Ntsoaki, on the issue, my problem is just one, i spent over 1+ hours on the phone calling Capitec Bank to resolve an issue, that seems to me began with Dumi in Silverwatercrossing Branch, but no one wants to admit to the situation.</p> <p> </p> <p>I cannot take time off again for this, unfortunately i work 7 days a week, i already took time of to go register, and i am sitting with suppliers that had to be paid this weekend, and i had to let the money be transferred into my fnb account so i can make these payments.</p> <p> </p> <p>I am not happy and would like correspondence from Victor.</p> <p> </p> <p>Thank you Galaletsang in CPT for the info, and being the only person at Capitec Contact Centre that was able to assist me with atleast contact details</p>