Not that easy to open a new account

Went to Nigel capitec to open a new account, as they advertise that its so easy to open a new account. Walked in lady at the door ask rude how she can help, with a chappie stuck on her hand....how unprofessional. We advice her that we want to open a account. She took my proof of address to another lady that said that they cant help us, as they need the full lease agreement certified, or A STATEMENT. I told her that I'm working mon - friday, I cannot make it only today she told me that its my problem not her problem. Went home to get a statement, and the only one I could get was a outsurance proof of address with a Reg number, FSP number everything that is requested by law on the document, and they still refused to help me, because on the statement OUTSURANCE was printed in black and white and not colour. Please remove your POS from your windows as you are advertising falsely. , and your service is the worst I have ever encountered.