AL
Andrea L
1 reviews | Active since Jun 2017
13 Nov 2023, 11:15
Not sticking to your commitments
Incident Number: ***
Reported on Wednesday 8th November
Extract from website: In the event of a complaint, once we have received it, we will:
Acknowledge your complaint and give you a reference number Contact you within 24 hours to provide you with feedback Try to resolve the matter and keep you informed Escalate your complaint further should we not be able to resolve it to your satisfaction.
No feedback provided within hours as per obligations. When calling in, I am trying to explain to the receiver that I do not know about the debt that is flagged!! Besides that, not sticking within the law of prescription?
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Capitec Bank's replyOfficial
13 Nov 2023, 12:03Good day Andrea
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply13 Nov 2023, 12:03
Official
Good day Andrea
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank