Not so convenient ATM deposit-would rather queue!!

I have been banking with Capitec for the past 4-5 years and I'm so disappointed in the lack of service and feedback from the Rosebank branch.They recently introduced the cash accepting ATM's and the branch manager advised me to use the ATM instead of waiting in the queue which was fine-up until the ATM took my money but did not allocate the funds to the related account. The manager advised that he would call me to update me on the progress this morning as the deposit was done yesterday evening-but I received no feedback and called him on *** this morning just before 11am to get an update myself. Then I called again at 16:30 to advise that I still haven't had any feedback and thus resorted to logging a complaint on this platform. Terrible customer service and processes to resolve cases related to faulty deposits are even worse-the only bank that didn't get it right.