Not simplistic banking

I was retrenched and submitted my forms to the credit department for insurance reasons. I have paid the remaining balance but i am unable to close the credit card and removed the "retrenchment" status on my account after several attempts by myself via self service and numerous times on visits to the branch. Ill i am told is that the status will be removed once the employment documents are received. This is unfair us all i am asking for is my status to be updated as per their procedures but it seems no one is sure of how their own process and procedures work. Not very simplistic as i am inconvenienced due to their own incapabilities.