NOT simpler, better, faster.......just frustrating

<p>I have a listing ONLY WITH CAPITEC BANK that I'm under debt review, no other financial institutions and this has been going on for years, possibly more than 5years. I switched my account over to Capitec in January this year and I just assumed that there listing was no longer there since it was not mentioned as all my details were updated. Now I apply for a loan and it gets declined because I'm apparently under debt review. Why am I entrusting Capitec with my savings money yet they can't help me when I need assistance? I like to keep my business under one umbrella hence I did the loan application with my bank. I never have problems with any other financial institutions for any credit application, my name is definately clean. I get a credit report every year from all the major credit bureau companies. This listing has apparently been on Capitec's records since 2013, so please tell me how was I approved for vehicle finance in 2015 for a R190 000 debt when I'm under debt review yet you want to decline me for a small emergency loan of R10 000 due to some non-existent debt review. I'M DEFINATELY NOT UNDER DEBT REVIEW AND HAVE NEVER BEEN UNDER DEBT REVIEW. I want this sorted out urgently else I will be closing my account with Capitec. You claim to be making banking simpler but how are you then caught up back in the times and not able to update your customers records accordingly! ID number for reference is ********** 399080</p>