Not service or support when ***** is at play

I had an unauthorised OUTSURANCE EFT debit order loaded on my Capitec Savings account. When I saw the debit about I immediately reversed it. I had to pay for the EFT debit transaction as well as to reverse the transaction which I deemed as unfair since I did not authorise nor requested the EFT authorisation since I have no products with OUTSURANCE. I have brought it under their attention but I have not received support what so ever. Truly a pathetic service if you cant keep your clients monies safe or expect them to pay for errors that they did not make.