Not selling a service being advertised...

Tow whom it concern<br> <br> I find it concerning that when an account is being opened no type of confirmation letter is handed but a printed slip as confirmation,<br> a minor opened this ***/card no: ***, identity number: *** if which I feel the consultant assisting should have guided him accordingly and handed him the correct documentation.<br> Please note your television ads doesn't display this as it displays an efficient service and helpful as well,<br> <br> I think you are contradicting yourselves in this regard cause of you lead through example of your add the correct assistance you have been given to this person.<br> <br> Please note I expect a call with regards to this and the problem to be rectified with regards to receiving the letter of confirmation stating the account has been opened by Capitec!<br> <br> Regards<br> Kyle Prince