Not satisfied with Capitec Bank service

So I used my capitec account last year last... My card was expired and I went in to update it. I've recently deposited my salary into my capitec account. When I wanted to use the card it didn't work. I went to the bank on the 28th of May 2025 and the lady told me my account is dormant. She was on the phone with someone trying to get it open. I was then told to give it 24hrs. That weekend I was on their WhatsApp line and the dormant on my account was removed. I tried using my account after that still didn't work. So I went to the bank the Monday 2nd June 2025. They told me my account was stopped, the people at the bank couldn't access my account to see what the problem was or why it was stopped. A email was sent from the banch to put a lift on my account so I can access my account. The Wednesday I went in again still no response to this email. The poor lady was on the phone e once again she was told to email my payslip and a ID copy which she did. The Friday I went back for feedback and there was nothing. The same ladies tried phoning again and they couldn't give her any answers to resolve my issue. The Friday evening I spoke to the ***** team and they told me to email my payslip which I did from my side. I've given them 4 days to respond as I was told I'll get an email from them. Today I went to the bank to find out if they got any updates and still nothing instead the case number was closed but my issue was still not resolved. The people at that branch was really working hard trying to get me access to my funds. No one could answer me on why my account is stopped and my funds are in the account, this is the worse bank to be with. I've been to the bank so many times and nothing has happened. It's been 11 business days and still I was asked to send my payslip again. I'm frustrated and tired of all this all I want is my money and I won't ever using capitec bank again. It's really the worst to say the least!!!