Not Satisfied

i'm so upset with the service that I got from Capitec Bank. I went to their branch on Saturday Morning after receiving an SMS notification that they have deducted the money from my Savings account. I explained to them that I have paid that money already and would like to get a refund of my money. The lady called the head office while I was there, she confirmed that it will be paid back into my Capitec Savings account within 30-45 minutes. After 2 hours the money was still not paid. I decided to go to another branch in Lemo Mall. I explained to the consultant that I'm still waiting for my refund that I was told will be paid back into my account..She also picked up the phone called the Head office, they told her that the money has been disputed and that it will be paid into my FNB bank account (that was on Saturday) TO DATE MY MONEY IS STILL NOT PAID, I KEEP ON GETTING SMS'S SAYING THANK YOU FOR YOUR PAYMENT AND GIVING ME THE BALANCE. I'M REALLY UPSET NOW AND FEEL THAT THIS IS SO UNPROFESSIONAL, AFTER ALL THE EFFORTS THAT I TOOK , AND STILL HAVENT RECIEVED MY MONEY..I FEEL SO DISSAPOINTED AT THE SAME TIME!!!