AV
Alicia V

1 reviews | Active since Jul 2011

03 May 2018, 10:07

Not responding to settlement request!!

I sent 3 emailed requests (26th April, 30th April, and 2 May) requesting a settlement letter now that debit has gone off.

I want to settle my full balance immediately, and you are not responding!! Remove me from ALL marketing and communications for future as well. TERRIBLE after service.

0
Replies (2)
Capitec Bank
Capitec Bank's reply03 May 2018, 12:49
Official

I acknowledge your posting, and have referred it to Kim Simons for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply03 May 2018, 14:30
Official

Good day Miss Valentine

Please refer to our telephonic conversation and email sent to you today.

Kind regards

Kim Simons

Complaint Management
Capitec Bank

Best regards,