***** not resolved

Hi l am extremely disappointed with Capitec bank, l reported my case of ***** on my Capitec bank account on 8 June. l was ****med out of R18 190 via my banking app. They used a **** website to access my banking app. l did not give anyone my OTP number, password or bank details. They took all my funds hijacking my banking app without my knowledge. Then I couldn't access my app for 2 days!!! From my side l did nothing wrong l did not give anyone my phone, OTP number or any passwords. l reported the case to Capitec and SAPS no one phoned me to ask me questions like what happened etc. Now after 6week Capitec sends me an email saying sorry for the loss we could not get your money back the *****ster drew the money immediately. But the person who stole my money is also a Capitec client. So Capitec has all his details but they can't do anything!!! How is that possible??? The proof is there but all they can say is sorry. Well that's just not good enough.