Not registered for App and sms banking

I went to activate my bank account at Festival mall yesterday. The consultant who helped said I can use the app to do my banking and I also updated my cell phone details. But when I tried to access the app it says I have to go to the branch to be activated. I also tried sms banking and it told me I have to contact the branch to have it registered. What the hell was the consultant doing?<br> I don't have time to go back to the branch. Why didn't the consultant do everything yesterday when we spoke about it?<br> Can you guys fix this because I won't waste my time with the branch again.