JD
Johan D
1 reviews | Active since Jul 2011
15 Aug 2015, 08:36
Not refunding money
I came to capitec westgate to resolve a issue of a transaction that failed 14 days ago. <br> <br> Now today when i am asking for my money to be reversed to me the consultant and branch manager advises me I need to wait another 14 Days as she cannot escelate the matter as the team leader in the call centre also sticks to the same story that i must wait AGAIN!<br> <br> Capitec, why are you penilizing me for your mistakes??
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Capitec Bank's replyOfficial
17 Aug 2015, 08:33Hello johancom,
I acknowledge your posting, and have referred it to Randall Ramsden for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Randall Ramsden for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply17 Aug 2015, 08:33
Official
Hello johancom,
I acknowledge your posting, and have referred it to Randall Ramsden for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Randall Ramsden for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank