Not Refunded

It has been over a month now since the ATM *******. I logged the fruad complaint with the call centre but to my surprise, they could not assist.

How is it possible for the ***** consultants to tell me that they understand that ATM was tempered with and money was taken out by other people(*******), yet they can't refund me. All I can say is I have a bad experience and I still trasted the bank with my pin and for protecting my money.

No one is able to is to give aa straightforward answer how was my servings account accessed.... I want clear answers

I feel so much hate and unprofessionalism and that the bank doesn't take pride and priority on their customers yet they big sponsors when you look on the media...

Capitec has failed the number of their clients coz I have colegues that have been through same cases but blame was shifted to them and not refunded to this date.