Not much for professionalism

I am ashamed to be a Capitec client. With a credit good standing and more than enough funds, Capitec decides to decline my credit card (that I need to improve my credit) No one bothers to contact me to discuss or reconsider. Call centre agent - Palesa - decides to put the phone down in my ear when I demanded to speak to the manager or someone in charge of the applications. I must contact experian as they work on my AFFORDABILITY. I must've been born under a rock as Experian sent me a credit report with a great credit score. None the less, useless Capitec, I was approved by another MAJOR bank who also uses Experian and my credit card will be delivered within the next 48 hours. I will be closing all my accounts with your unprofessional and rude bank!