MA
Michael A

1 reviews | Active since Jan 2017

22 Nov 2024, 12:11

Not like personal banking, stay away until they improve.

Their personal banking is brilliant and converted many people to capitec, but their business banking is a dog show. Try contact them for help, their contact form keeps tell you your message is too long (BY HOW MUCH? Got to keep abbreviating and abbreviating). Like anything over a single sentence is too long. Well some issues aren't trivial and require more context. Your mobile business banking app has no feature to export your sars payments for Proof of payment, and their app BLOCKS YOU from taking a screen shot, so you are stuck. Frusting self after selfie attempt blocking you because they don't recognize that yourself is you. You can't view you card details because your andriod APP settings must be set to block display on display (whereby andriod doesnt let you block the system display on display app), there by you can never satisify this apps falsely inflated requirements. and you can never see your card details.

SARS credit push payments also come up with the wrong reference numbers and don't get allocated. I spend about 2 hrs every week trying to clean up efiling mess because it is not done right. The help you file agents know nothing about capitec business. And EVERY time you goto open the app, it has to update first. And lots of other random features they like to disable at random times, e.g. they just turn off internet banking for your profile without telling you. Generally they love to tie your hands in new a limiting ways and every step.

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Replies (1)
Capitec Bank
Capitec Bank's reply22 Nov 2024, 12:15
Official
Good day Michael, we acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank