Not keeping to their MOTTO

I have been banking with capitec bank SOUTHWAY MALL BRANCH for the past 2 years now and never had any issues with anything. Now that I want to apply for a loan the 3rd time with them its an issue and 3 days ago they told me I qualify, then all of a sudden I don't and they are not even willing to help or try different options. Their motto is bank better live better and they help so many people but now when someone really needs their assistance they are not even willing to negotiate or try different routes. I will make sure this gets out to all people that think they can trust CAPITEC BANK to be a better bank, I will also forward this to ALL MEDIA to do its round and see if they might get back on track with their motto, as what they are doing now is not their motto and they are not living up to it.