Not issuing me with a new bank card

Drew money at a FNB ATM machine swallowed my card , went to Capitec to cancel my card , asked them to issue me with a new card , they called their customer service several times that same day to resolve my problem only to find out their biometric systems in their technical department had problems , I was sent home without a card because their systems failed to ready finger print , a week went by since the day ( 28 February 2015 no one contacted me , customer service promised me it will take up to 3 to 4 working days to get my card and it might take abit longer cause they have back log of work they said , I had to borrow money from my mom of 78 years old to pay my daily expenses traveling to work and borrow money by friends to buy good lunch time at work it was the most embarrassing time of my life , no money for a week and three days and still counting , the bank actually told me Saterday to wait till Monday cause they can't help me on weekends , to make matters worse when I lodge the complaint they reacted by having a consultant phone me to appologize , to make matters more worse they deducted bank charges while I had no card or money to spend . Serge Londt *** very sad