Not impressed

Took my daughter to Capitec to open a savings account and was turned away as she does not have an ID yet. Keep in mind her birthday was on the 8th of February and we went on the 15th. Can anyone please tell me how any just turned 16 year old would have an ID as in our country it could take up to a year just to get help at home affairs let alone get an ID. I think the bank should at least have a grace period of 3months after someone had just turned 16 as they would not have IDs and are still minors in any case where a birth certificate would suffice. I'm really disappointed in the service I received. I'll rather go to a different bank where I pay more for bank charges and get 5 star service than go after a bank that charges very little but need to learn how to satisfy their clients. Not worth the 1 star but had no option to give no stars at all.