SN
Sharon N

1 reviews | Active since Jan 2010

29 Sept 2015, 20:48

Not Impressed

So after the 5th visit to Meyerton Capitec to try open a bank account for my grandson for his birthday.<br> I thought I had all my documents in order. No sorry had to go get a new statement from Municipality office. <br> I did that, finally I got in to see a consultant... All smiles... deceiving if i may add.<br> Fill out this paper and that paper... sorry your grandson is now 16 and needs to come open his own account.<br> I swear I will never put my foot into this bank again... <br> They couldn't link my id number to my name... I needed a divorce paper .... 17 years later, I am supposed to keep that with me when I go in... seems all these pretty frills they put on their ads are ****...<br> False advertising... I went to another bank across the way and within 30 minutes I had the account opened for my grandson... <br> thanks but no thanks to capitec.... <br> <br>

0
Replies (1)
Capitec Bank
Capitec Bank's reply30 Sept 2015, 11:43
Official
Hello UnitySa,

Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Please accept our apologies for the poor service experience you had!

Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.

Roxanne Pridgeon
Complaints Management: Capitec Bank