GN
Grant N
1 reviews | Active since Oct 2020
02 Sept 2021, 11:29
Not Impressed
I have been waiting since June 2020 for Capitec Bank to contact Discovery Bank to release my funds being witheld in my Discovery Bank account. After numerous attempts to make contact it falls upon deaf ears. I have given my contact details. I have emailed Forensics Department countless times I have sent letters and still nothing. I am quite astounded that a bank that prides itself on customer service treats clients in this manner
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Replies (2)
Capitec Bank's replyOfficial
02 Sept 2021, 12:02Good day Grant
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply02 Sept 2021, 12:02
Official
Good day Grant
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
GN
Grant N's updateReviewer Update
06 Sept 2021, 17:26I have not heard anything from anyone since this was posted and no one has tried to contact me.
GN
Grant N's update06 Sept 2021, 17:26
Reviewer Update
I have not heard anything from anyone since this was posted and no one has tried to contact me.