NOT HELPFULL

A debit order went of my account in October the very same day I went to the bank to reverse and stop, I was told it that it can not be reversed the and the lady that was assisting me trying checked there reference number only to be told that there is nothing with that reference, I let it be just telling myself its just one of those bad luck months, then come November the every same thing happened I contacted the call center i was advised to do an affidavit and submit at the bank but this does not help as all i want is my money back,I m tried of calling the call center and get the help that I want.