Not happy with the wauycapitec treats their clients

So this is the experience my parents got at capitec.

We are all capital bank clients at home, so we thought this will make our lives easy when we transfer money to one another. So Thursday, my mom came all the way from Limpopo to by a car in Jhb at an auction. She knew she had enough money to buy the car cash saved in her Capitec account.

So got the car Saturday, rushed to the Capitec bank to deposit the money so she can take her car home same day. After Capitec Mall of Africa not even trying to be helpful, they told her to use the app to deposit the money so it reflects immediately, So I used the app to do the deposit today is Monday my parents went to fetch the car, but the money has not yet reflected.

I mean fist of all my mom is quite old and the consultant at mall of africa didn't even try to assist het to get throgh the money quickly. Now that she used the app, she is told to wait another 48 hours again which is what she was avoiding in the first place, I am so heart broken cause my mom needs her car to go back to Limpopo as she has taken eave for this trip.

Until now the money has not yet reflected.