1 reviews | Active since May 2016
Not Happy with the service
<p>I mistakely transfered money from my international bank account to my capitec bank account. I immediately called the customer help of Capitec to help and decline the funds so that it get transfered back to my account. Customer support immediately told me that it cannot be done. Not even help me find a solution. I have now decided to move my account to another more supportive, user friendily bank. the movement through my bank should be proiority enough to understand what a quality customer I am. To date Capitec Phoenix Plaza (Ms Avesha) has been the most supportive and helpful but unfortunately I do not have a contact detail. My experrience now with Capitec has left a sour taste in my mouth. I hope someone can be more helpful to change my opinion.</p>
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Resh
In relation to my telephone discussion telephonic conversation with your relative. Please kindly consider we’ve been appointed as an authorised dealer in foreign exchange to provide the following services to individual clients only (business clients are specifically excluded):
•Issue debit cards that can be used outside of South Africa
•Help clients receive money from abroad into their accounts
We are still in the process of receiving a licence to transfer foreign funds abroad, please bare with us while we do so. It is with regret that we have been made aware of the problems that you have experienced regarding this situation as well as of your poor service experience. I would like to assure you that this is not typical of the kind of service that we render to our clients. We do not want to treat our clients in any way that might make them feel unimportant or to give the impression that we do not care about our clients.
Thank you for choosing Capitec Bank as your chosen banking institution , we appreciate your business and you being our client. I have also brought it to the attention of the regional manager to ensure the necessary recognition for the Phoenix Plaza branch.
Once again I do apologise for the inconvenience and frustration this matter might have caused you.
Adwena Williams
Complaint Officer
Capitec Bank
Hi Resh
In relation to my telephone discussion telephonic conversation with your relative. Please kindly consider we’ve been appointed as an authorised dealer in foreign exchange to provide the following services to individual clients only (business clients are specifically excluded):
•Issue debit cards that can be used outside of South Africa
•Help clients receive money from abroad into their accounts
We are still in the process of receiving a licence to transfer foreign funds abroad, please bare with us while we do so. It is with regret that we have been made aware of the problems that you have experienced regarding this situation as well as of your poor service experience. I would like to assure you that this is not typical of the kind of service that we render to our clients. We do not want to treat our clients in any way that might make them feel unimportant or to give the impression that we do not care about our clients.
Thank you for choosing Capitec Bank as your chosen banking institution , we appreciate your business and you being our client. I have also brought it to the attention of the regional manager to ensure the necessary recognition for the Phoenix Plaza branch.
Once again I do apologise for the inconvenience and frustration this matter might have caused you.
Adwena Williams
Complaint Officer
Capitec Bank