Not happy with the outcome of my query

so I went to the bank for my 3 months bank statement and to my surprised there was R600 withdrawn from my account and I didn't receive an sms I went to the bank they called head office to lodge a complaint I was told it will take about 14 working days 2days later I went inside the bank to do a 32 days notice and to my surprise my card was STOPPED WITHOUT MY KNOWLEDGE I then had to pay for a new card what the hell is that? As if that's not enough the feedback was that it's not a **** therefore I will not be refunded? Really? I requested for a footage from the atm and I was told their atms don't have cameras why don't you inform your clients about that before they open accounts I personally am fed up with your bank I'm not happy with the services you guys are just a bunch of ******.i will rather close my account ??? before I suffer an even bigger loss you are not loyal to your clients