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Phumzile M

1 reviews | Active since Jan 2017

23 Jun 2017, 21:37

Not happy with card service

<p>I had a problem with my card the machine was unable to read it. I went to the bank and I was told my card is damaged, a new card was issued. The very same day I made a purchase at a shop the machine couldn't process my payment I had to quickly transfer money to another capitec account. The next day I went to the bank, they check my card and confirmed nothing wrong with the card. Again when i went to purchase and had to use my card its not working, so embarrased. When I went back to the bank I was told they can not help me because on their machine the card would read, but if i want they can issue me a new card at a cost obviuosly. Then i said no because I can withdraw, the problem was I can not swipe. I havent made a new card because what if I get a faulty card I have to pay again. Capitec must sort ur card issues. Im considering changing banks as I have accumulated so much charges because of withdrawals I make everytime I need to pay at shops. This service is pathetic.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply26 Jun 2017, 09:23
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank