NOT HAPPY AT ALL

on the 12/03/2018 was sick in bed couldnt even use ,my phone later it went off but before it had network problem so only to find my number is being ported to mtn on the 13th i went to atm to draw money but only to find i dont have any cash went in the bank of which its less than 24 - 48 hours to stop or reverse the monies i was then told money was send using mobile banking to mr mohapi whom his banking with capitec,they they sed they will stop my mobile/cell banking and should come after 8 working days on the 24th i went to dube capitec branch spoke to a consultant whon sed ( we always have such cases but yours its different cos you didnt receive a call and your number was ported ) she went on and sed capitec hardly pay for such issues like this however yours its different we shall see. this clearly means our monies are not sedure with this bank. today being the 26/03/2018 mandisa from investigation department called be questioned me then rep up the call by saying they not reliable for the monies,i can go open a case at police station then the police will contact them to give them info of the person who did this and all the details,but them they cant give me anything,sorry its being a loss on my side the person who did this banks with capitec and they have his account active.why this was done by someone who works for this bank...ref ********** 4