AP
Anelisa P

1 reviews | Active since Mar 2018

06 Mar 2018, 14:34

Not happy at all

You know Capitec is going to be the death for me i swear.

Firstly i had a problem with the notification sms. Now i was looking at my bank statement for the past three months and there were some debot orders im not aware of therefore i called and asked the lady i spoke to said it a loan company i asked her to reverse the debot order because im not aware of such and she provided me with the number to call amd query but the lady i called to query works for a company with a different name then the one on my statement.

I request Capitec to kindly look into my account and explain to me what or who is naedo DR

I would like to be contacted ony email ********** My name is Nelisiwe Phambuka.

0
Replies (5)
Capitec Bank
Capitec Bank's reply07 Mar 2018, 08:50
Official

I acknowledge your posting, and have referred it to Jackie Radyn for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

AP
Anelisa P's update07 Mar 2018, 17:45
Reviewer Update
Please tell him i work 7am-5pm and i dnt carry my phone during working hours
AP
Anelisa P's update12 Mar 2018, 18:28
Reviewer Update
You know what capitec is so damn pathetic i told u guys to contact me via email to that i can give you tje number to use whe you call me but i have not received any email, you guys are such pain or is it because now you no longer a new bank you have collected enough customers our complaint dont bother you.
Capitec Bank
Capitec Bank's reply13 Mar 2018, 16:31
Official

Good day

Feedback was sent to the email address as per your Hello Peter profile, however we are unable to deliver to the address. Please email us at *** with your correct contact details.

Jacqui Radyn

Complaint Management Officer

Capitec Bank

AP
Anelisa P's update14 Mar 2018, 19:26
Reviewer Update
Im still waiting for response as i have send an email