Not Happy at all

on sunday the 19thbof Nov i went to an atm wanting to withdraw funds out of my acc but the atm kept on saying my pin is wrong...and the then i decided to move to another atm which also did the same before eventually swallowing my card i waited for the card to come out and 30min later i decided to leave and i only had a small phone which is not a smartphone and it didnt even have airtime in it...on my way home i received a call from my partner asking what am i doing in braamfontein cz she sees R1400 has been taken off my acc. Thats when 8 realised my money was ****** i rushed home to call capitec and stopped my card and reported the matter...i waa told to wait for 14days for feedback and today i got a call from Mpumelelo telling me there's nothing u guys can do as i had my credentials compromised...im so disappointed in yr service..a customer gets ****** by your atm and u say its my fault how..?