Not Happy

I have opened a new account about a week ago my cellphone banking was not working when I use the *120*3279# when I buy airtime or make transfers it will say I have insufficient funds i went back on Saturday on the 25th i was told it was fixed on Monday 27th i wanted to transfer money it did the same thing i went to the branch at Bree street Johannesburg they could not solve the issue i was told someone will call me they still investigating the case am still waiting till today confused still cant make payments