Not happy

am lodging a formal complaint against Capitec Bank regarding unauthorised and unfair debits on my account.

I had a loan with Capitec and was previously unemployed, which resulted in missed payments. I have since gained employment and resumed receiving income. However, in [month], Capitec debited my account twice in one month, totalling approximately R3000, without prior notice or agreement.

This amount included money that I had set aside for rent, and the double debit has left me unable to meet my essential living expenses. I was not informed that multiple debits would be processed, nor was I given an opportunity to arrange a more manageable repayment plan.

I contacted Capitec via their app, but the consultant was unhelpful and informed me that the funds could not be reversed, without properly reviewing my situation or offering a solution.

I am not disputing my responsibility to repay the loan; however, I believe the manner in which the funds were debited is unfair and has caused financial hardship.

I would appreciate your urgent assistance in resolving this matter.