NOT HAPPY

Good Day: to who ever.

So I have been having a problem with my capitec card ever since i got it in 2016. Everytime i try to swipe my card (even before i enter my pin) i get an error message saying card error. I went back to Capitec in 2016 to let them know and all they did was to change my pin after telling me that there was nothing wrong. I though that it was sorted till i tried using it again. It still did not work. I left it and decided to close my account (of which i didn't) because i couldnt find the time to walk in to the branch. Recently someone sent me money and i now want to use my card because it is convenient as a bank. Gave myself time to go and sort it out at the bank and they're still telling me that there is nothing wrong with the strap and the chip, still changed my pin. I tried using it immediately after, got the same message but this time i took the slip from the store back to go show the consultant the error. I was told that i need to pay for the replace card because i did not come 7days after the card was issued. Which i wasn't told of. I dont think it is fair for me to pay for a card i did not lose nor damage and they repeatedly told me that everything seems fine on their end.