Not happy

Im not happy at all i have had an account with capitec since 2012. Due to circumstances i need to open a new account. I have been to the same branch 3 timea this week. Everytime a problem with the proof of residence. I finally got the lease agreement and today for the first time i hear it needs to be affidavit. And all i get is i can go to the municipality. I dont have time to go stand at the mokopane municipality.

I refused to go to another bank but after this i think i might get better service there. My problem is that the consultants arent equipped properly.