Not happy

On the 31st of December 2020 I got a call from a person claiming to be from MTN and it turned out that they were doing a sim swap. My phone didn't work thereafter and they transacted on my capitec account. I went to the branch the same day when I noticed what had happened and they opened a ***** case for me. I only received a call today on the 22nd of January 2021 to ask about the matter. I do understand that there is a turn around time but it cannot be this long. Anyways The consultant told me that the bank cannot reimburse me my money because a proper pin was used for the app and money was withdrawn immediately, yes they will withdraw immediately as they are ********** and the mere fact that if I want the beneficiaries details I need to go to the SAPS for a case is appalling . I then ask myself as to how a bank can be trusted if such can happen and be later told that they cannot be reimbursed. Note that i get my salary from another bank and have the capitec account as an extra account for some of my banking transactions. They tried to get into the other banks account but failed cause they have a proper security system. How weak is capitecs security system. I told people close to me about my frustrations about capitec and I can confirm that I have a number of people that will nolonger bank with this bank because our money is not safe and reimbursing people is not happening... I know that the people that have closed their accounts won't make much of a difference but to them it's something as it will give peace of mind for their money. I'm not happy with how this was handled and if you can check my account, I get deposits and transfer them immediately to the reliable bank. I will be closing my account as it nolonger serves any purpose to me and I'm highly disappointed.