XR
Xolie R
1 reviews | Active since Sept 2024
29 Sept 2024, 09:30
Not giving a damn
I sent an email on the 18th of September and till this day I have not received response. I just need my paid up letters, So that I can get a clearance. My incident number is ***8. I called after a day of sending this email I was told I need to wait 48 hours, after 48 hours I called again I was told I need to wait 7 working days, it is over 7 working days already still haven't received my letters.
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
29 Sept 2024, 11:09Good day Xolie,
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
Capitec Bank's reply29 Sept 2024, 11:09
Official
Good day Xolie,
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
XR
Xolie R's updateReviewer Update
30 Sept 2024, 20:17Well your people do not care. Absolutely no one bothered to call me and find out what exactly I was looking for, they just sent me an email saying the paid up letters are with the credit management company however those are not the letters I'm looking for.
This is how you treat your customers very disappointing.
This is how you treat your customers very disappointing.
XR
Xolie R's update30 Sept 2024, 20:17
Reviewer Update
Well your people do not care. Absolutely no one bothered to call me and find out what exactly I was looking for, they just sent me an email saying the paid up letters are with the credit management company however those are not the letters I'm looking for.
This is how you treat your customers very disappointing.
This is how you treat your customers very disappointing.