Not getting proper service

Good Morning.I am so upset, I have been your client for years and this is how I am been treated.I took a loan years ago with capitec- i was in arrears due to losing my job- then was handed over to your legal department. but thats all sorted. i am trying for a small loan with another company-they did a compuscan and they noticed that i tried for another loan with capitec on Thursday the 24/03/2016,which i did not. i went into the branch thursday to get statement and to do my telephone banking thats it. this company that i am trying to get a loan with asked if capitec can please do a letter stating i have not app**** for a loan recently. Called capitec call centre- they said they cannot do the letter, i must please call legal they will do it, called your legal department they said that i must contact their helpdesk they will do- got through to them, I was asked why can't capitec call centre do it for me. i am getting sent from this end to that end without resolution. i was suppose to have my loan and was suppose to be at home in pmb now, but i am still in jhb.i am so upset. i have used over 100.00 airtime calling youll.