NOT GETTING MY REFUND

GOOD DAY , I VISITED ALIWAL-NORTH AS FOR THE INFORMATION I GOT FROM THE EAST-LONDON BRANCH IN AMALINDA .I WAS ASSISTED BY FUNDISWA QONYA.IN ALIWAL NORTH I WENT THERE FOR AN APP ON THE FONE AND THE CONSULTANT ASSISTED ME IN PUTTING THE APP.ON TRYING WE FAILED TO ACTIVATE IT ON THE PHONE AND I ACCEPTED THE FACT THAT MY PHONE WAS NOT COMPACTIBLE .ON THE 15TH OF JANUARY I WENT TO THE EAST-LONDON BRANCH IN AMALINDA AND FUNDISWA TOLD ME THAT BY ACTIVATING THE APP I WAS AUTOMATICALLY DISABLED ON THE INTERNET TOKEN,I CANNOT USE THE INTERNET FOR PAYMENTS AND I SAID TO HER I WAS NEVER TOLD ABOUT THAT SO I NEED MY TOKEN AND SHE CALLED ACTING MANAGER WHOM SHE CALLED SOMEONE AND SHE SAID IN ORDER FOR ME TO BE ACTIVATED AGAIN I NEED TO PAY ,I TOLD HER THAT THAT IS NOT MY FAULT AS I WAS NOT TOLD AND I AM USING INTERNET ALL THE TIME SO I CANNOT AGREE WHEN BEING TOLD ONCE APP ACTIVATED THEN INTERNET TOKEN WILL BE DISABLED SO SHE SAID WILL SEND AN EMAIL FOR THEM TO REFUND ME BUT THEY CANNOT ACTIVATE THE TOKEN WITHOUT ME PAYING SO I PAID 80.00 SINCE NOW I HAVE NOT RECEIVED MY MONEY EVEN IF IT IS SMALL BUT THEY MUST SPEAK THE TRUTH AND NOT MAKE THEIR CONSULTANT MISTAKE MINE,THEY NEED TO TRAIN THEM MOR