1 reviews | Active since May 2014
Not every foreigner is a ********
I am a foreign national with a valid permit.I walked into the Johannesburg Capitec Branch on Rissik Street intent on opening a simple savings account.I asked for requirements and it turned out the only thing missing was my proof of residence so i asked if i could furnish them with a bank statement from another bank.The answer was a prompt "yes" so i returned with a bank statement within 20 minutes.The story changed as it went from "your company does not appear on our system so i have to email Head Office",that was Thursday last week so i returned in a day(Friday) and nothing had changed.They asked me to come back on Monday so i gave it 3 more days then when i got there on Wednesday(yesterday) the story had changed again to "your bank statement isn't valid as a proof of residence so we need your lease agreement".I left the bank in search of the lease agreement,the original is at Pam Golding Properties(the housing agency) so i somehow knew they'd give me problems so i returned this morning with my rent invoice for October 2018 .The Capitec consultant who by the way promised to call me when my papers where approved and didnt bother to do so even a week later then told me that "your lease has not been renewed" and yet he was holding a rent invoice for the current month not to mention he had the details of both my landlord as well as the property agent.This did not go down well with me as the bank is treating me like a ******** for a mere savings account.If that be the case then i'm better off where i am even though the charges are higher but i guess you pay for customer service.Cheap doesn't translate to quality.I'm fed up!!! NOT EVERY FOREIGHNER IS A ********!!!
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Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
