1 reviews | Active since Aug 2016
Not even a client yet…
<p>It’s a Saturday and I am at the Hypermarket in Cape Town Ottery. My 14 year old daughter asked me if I could open a savings account for her. Seeing Capitec right opposite, I tell myself this is a good time to do that. The time is 12:40 and I speak to a friendly lady who advised me of all the paper work I would need to open the account. I unfortunately did not have a FICA doc and therefore had to come back. I check the office times on a Saturday and they close at 13:00, so I knew I would not make it back in time although I live around the corner. The following Saturday after a hectic morning, I promise my daughter that we can now go around to the bank and open her account. Its 12:45 and I am at the front closed gate. I see one of the Clerks and ask him to open as it’s not 13:00 yet. He flips me off and opens the gate for another customer that was exiting the bank. I then tried going under the gate to inform him that it was not 13:00 as advertised on there working hour’s board, he then literally closed the gate on top of me. To my dismay – I was furious as he showed me a cynical hand gesture. I then waited for another customer to come out so I could go in. Again a young lady Clerk opened the gate for another customer to come out and by that time I had calmed down as it was now 13:00. I asked the lady for the Clerks name and she rep**** “MONDELO”. I then left as he was not concerned with me even asking his name.</p> <p> </p> <p>Is this really the type of service I should expect from this Bank? I have been and still Bank with 2 competitive banks for more than 15 years and have never been treated this way. I suggest – BACK TO TRAINING… as we say CAPITEC – one rotten apple spoils the barrel.</p>
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Ridwaan
I would like to assure you that this is not typical of the kind of service that we render to our clients. We do not want to treat our clients in any way that might make them feel unimportant or to give the impression that we do not care about them. I do apologise for the bad service experience.
We strive to render excellent service to all our clients. In order to do that, we have to identify the problem areas. The complaints that we receive enable us to do so. This particular experience has been brought to the attention of the relevant line managers to ensure the necessary remedial actions take place.
Thank you for choosing Capitec Bank; we appreciate your business and you being our client. Once again I do apologise for the inconvenience and frustration this matter might have caused you.
Adwena Williams
Complaint Officer
Hi Ridwaan
I would like to assure you that this is not typical of the kind of service that we render to our clients. We do not want to treat our clients in any way that might make them feel unimportant or to give the impression that we do not care about them. I do apologise for the bad service experience.
We strive to render excellent service to all our clients. In order to do that, we have to identify the problem areas. The complaints that we receive enable us to do so. This particular experience has been brought to the attention of the relevant line managers to ensure the necessary remedial actions take place.
Thank you for choosing Capitec Bank; we appreciate your business and you being our client. Once again I do apologise for the inconvenience and frustration this matter might have caused you.
Adwena Williams
Complaint Officer