nK
ntombi K
1 reviews | Active since Sept 2017
14 Nov 2017, 13:45
not enough knowledge
i went to the bank CAPITEC BANK to open an account for my child as i got the 15min before they open ,when the finally do im told the i cant because the birth certificate does not have my name( ON HER certificate) .first of all as Capitec client i was not informed about the changes that we as their clients FYI in case u need to open an account for a child u must have the latest birth certificate i feel its very unprofessional of them because if i had known go the and u have no i dear and the teller was very unfriendly.THE LIST THEY COULD HAVE DONE WAS TO SEND A MASSAGE TO US THE CURRENT CLIENT IM VERY UN HAPPY
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Capitec Bank's replyOfficial
20 Nov 2017, 15:39I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply20 Nov 2017, 15:39
Official
I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
22 Nov 2017, 13:40Good day Miss Kubheka
As discussed telephonically, I trust that your issue is now resolved.
Wendy Mbelekane
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply22 Nov 2017, 13:40
Official
Good day Miss Kubheka
As discussed telephonically, I trust that your issue is now resolved.
Wendy Mbelekane
Complaint Management
Capitec Bank
Best regards,