Not Deducting the installments

<p>I'm under Debt Review for a year now recently requested bank statements from all Creditors to find that Capitec hasn't deducted any installments from loans and the outstanding balance is 50% more now than what it was a year ago.</p> <p>FNB, Nedbank and MFC sent me statements within 1 day, it took capitec 3 days and four phone calls. once received I raised the concern immediately and have received no form of response whatsoever. </p> <p> </p> <p>After 5 days, I called again to follow up and get told: i"I see your query but dont understand what the problem is!" ***</p> <p> </p> <p> </p> <p>what about all the other people that don't have internet or the facilities to get bank statemnts.</p> <p> </p> <p>Shocking!</p>