Not customer centric at all. Poor service. Actually illeg

Capitec has no problem reporting to the credit bureaus the moment you miss a payment — that part they do instantly. But when you try to fix an issue or get your profile updated after making payments, suddenly everything is slow, unhelpful, and full of excuses.

I’ve been trying to sort out a credit facility issue that’s affecting my applications, and the level of customer service has been disappointing. You get passed around, told different things by different people, and nothing actually gets resolved.

If they can report negative information in record time, they should be just as quick to update the bureaus when you’ve paid and done your part. Right now, it feels one-sided and unfair to the customer.