Not Covered due to poor communication

I had a funeral policy with Capitec a I received an sms saying I missed payments for the month of November 2018 and February 2019 and as I checked my debit orders the one for November went off on the 6th but the February one did not go off as there was issues with my salary, I also noted that it never went off Last month May. So I asked them please deduct for February with June and May with July. November was paid.. I received a mail days later saying it had lapsed and will not re-instate it I think this is really unfair for me to start from scratch and have a waiting period of three months after I have left my policy to join capitec last year, there has been no communication whatsoever and you just let it lapse before discussing it with me. Give me a solution as I feel I am treated unfairly. And all I get now is my query have been escalated