Not complying to company T&Cs

Tell me why are you guys stressing my mom with the funeral claim she made last week already and you guys told her to wait. She called last night only to be told the account is being blocked, what does that mean? If that's the hold up did you think it's important for her to know?

As per your contract there is no waiting period for unnatural death so please comply to your terms just like you did with deducting the monthly premium from your client. My mom can't be stressing about losing a relative and stressing about you guys not providing the best service.

Please call her and sort this out Because I won't stop.

Her number is ***