PS
Paul S

1 reviews | Active since Jul 2025

16 Jul 2025, 11:53

Not competent to handle situations when things go wrong.

Generally its a good affordable bank. But as soon as things go wrong like being ****med, no one knows their proper procedures. I went the branch, the branch says call the office via the app. The lady on the line said get an avidavit, and take to nearest branch. I take my avidavit to the branch, then the next day someone calls me and needs more documents, running around costs time, ABSA sorts my stuff out much faster and is much more competent to handle my bank account.So I will make my personal acc the same as my business bank.

I highly dont recommend Capitec, really let me down after so many years together.

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Replies (1)
Capitec Bank
Capitec Bank's reply16 Jul 2025, 12:40
Official
Good day Paul. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank