Not Competent, Not Client-Centric and definitely Not Accountable

For the first few years I loved Capitec. Now I know, they are really are incapable at servicing clients for almost anything that is not routine. What that tells me is, they employ people with limited problem solving skills and client centricity is not a priority.

Recently I moved to the UK, and my address and mobile number has changed. They claim to be unable to change my mobile and address to a non-South African address, or amend my number. Is there any legal justification for this? No, there is not.

This is ironic, because there card is called "Global One". Absolutely nothing global about it.

So after explicitly stating that they have incorrect details for me, they will neither remove my old INCORRECT details nor will they update it to my UK address. In other words, they will keep incorrect details and not actually find a solution.

Second to this, a consultant ****. He claims this had to do with FICA details. I just so happen to know quite a bit about FICA, and corrected him as well as his team leader who was equally as incapable of assisting. FICA due diligence would require correct and accurate details.

There is also a security risk keeping incorrect contact info such as a mobile number. It is common knowledge that network providers recycle mobile numbers if not in use. Meaning that my old contact number would be passed onto someone new in time.

A third concern is, Capitec really does not want to make outbound calls to clients. Can you imagine this? Do they even know the general demographics of their clients in SA. Lets be honest, most do not have the money to waste on airtime trying to contact their bank to receive poor service in the end anyway.

I still have not received my feedback. Who knows, will they even be able to contact me without my updated number ...

A fork in a bowl of soup that lot.