Not being notified of debits/credits into my account even though the limit is low

On the 28/12/2020 at 18:06, I posted the following message on Messenger: I am no longer receiving SMS notifications when money is received into my Capitec account or when money is paid out. I have already been inside the Cresta branch. The branch changed the notification limits in an attempt to resolve the issue. It's still NOT resolved and I am STILL NOT RECEIVING SMS NOTIFICATIONS on my Cellphone. NONE AT ALL. NONE WHATSOEVER! On the 29/12/2020, I received the following response: "Hi Anthony, we are sorry to hear that your SMS notification service is not operating fully. Please call *** and our Client Care team will be happy to assist with refreshing the line". I called *** and the agent had absolutely no idea what "refreshing the line" means. Neither do I, in fact. The point is, I am NOT receiving notifications, neither via SMS nor via in-app messages. PLEASE FIX THIS PROBLEM!